Holiday Notice:Our Customer Service will be closed from Jan. 23rd ~ Jan. 29th because of the Chinese Spring Festival. Factories will resume supply on Feb.8th, 2020 PST. You can still place orders as usual during this period and leave messages to us. Your orders and messages will be processed in priority when we come back. Sorry for any inconvenience caused.
We accept returns and exchanges of regular merchandise. Pandawhole will process your return or exchange within five days of receipt.
All product returns must be:
Unaltered in the original product packaging (for example: on original strand)
Accompanied by a copy of the original invoice
With their original Pandawhole label and packaging
(1) Defective Products. We will accept returns on website purchases within 30 days after delivery arrival. All defective products can be returned for refund or replacement; we also will be responsible for the return shipping cost and shipping cost (from China to customer's country). The customer is liable to confirm with PandaWhole service team for a advisable shipping method.
(2) Non-defective Products. Products that are not defective can be returned for replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.
Prior to returning the product, contact PandaWhole customer service department for a Return Authorization. All products returned to PandaWhole must be securely packaged in the proper shipping materials and reach PandaWhole without damage and please note that the parcel is for "return products".
The following information is required when you reflect the problem:
> Image of defective beads if possible.
Product in Large Quantities
In the event that you return a large quantity of items for which you have received assort-able or quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept. We are unable to accept returns of goods without original packing.
How to return your Items
Due to the international service we provided, customers from different countries are required to ship returns to different warehouses. To ensure your online return is processed in a timely fashion, please contact Pandawhole customer service department for a Return Authorization & designated warehouse. All products returned to Pandawhole must be securely packaged in the proper shipping materials and reach Pandawhole without damage and please note that the parcel is for "return products".
1). Please contact customer service at [email protected] to get the "return form", fill out all the information and send it along with the return items, Otherwise your return will not be processed and you will not get your refund.
2). Wrap the package carefully. All return items must be in their original condition and packaging. Don’t pack different items together in one bag.
3). Declare the package as “Return Goods”, which will help you avoid customs fee.
4). Please use local mail post to arrange the return.
5). Please arrange the return of the package and offer us the tracking number and tracking website with 5 days after get the Return Authorization & designated warehouse from our customer service.
You will receive a credit in the same form as your original payment: credit card, check, PayPal refund or a credit to your Pandawhole account. If we are unable to process a credit to your credit card (expired, invalid or closed accounts), we will provide you with a credit to your account to be used on future purchases.
Products in original, pristine condition is returnable for a full refund of the purchase price in the form of your original payment method.
Product exchanges can be accepted on Pandawhole.com. The same product exchange will be priced at the same discount as the original order, and all other items will be priced as a new order. Order over-payments will be refunded to you.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.