Help Center

FAQ

• 1. I forgot my password. What do I do?
• 2. Are all your products available in stock?
• 3. How to make a payment?
• 4. How to know the status of my order?
• 5. How long does it take to ship my goods to my country?
• 6. Can we pay the shipping in the destination?
• 7. What's the Difference between PandaHall & PandaWhole?
• 8. Can I use your pictures or descriptions on my website?
• 9. What if the goods arrive damaged?
• 10. Are all jewelry which is made of Iron, copper and aluminum lead free? What about the alloy jewelry?
• 11. If I am not satisfied with the goods when I receive them, what should I do?
• 12. Can I Choose my own Shipping Agents?
• 13. Can You Deliver To My Country?
• 14. REACH Certification for European Customers

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About Us

• 1. Our Story
• 2. Our Name
• 3. Terms & Conditions
• 4. The Difference between PandaWhole.com and PandaHall.com
• 5. Pandahall Family

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About Account

• 1. How to create Your Account
• 2. Reset Password
• 3. Login Failure

How to order

• 1. How to order from PandaWhole.com

Payment Methods

• 1. Payment Method Accepted
• 2. How to Use KoronaPay?
• 3. What is Klarna Payments?

Shipping Policy

• 1. Shipping Information
• 2. Volumetric Weight of Your Shipment

Return Policy

• 1. What's your Return Policy?
• 2. How long will it take to process my return request?

Coupon Policy

• 1. Coupon Policy

Discount Policy

• 1. What is the "All Products Discount"?

About Products

• 1. General Size Information
• 2. Seed Beads Sizes
• 3. Quality Control
• 4. Pearl
• 5. Austrian Crystal Beads & Elements FAQ
• 6. Metal FAQ
• 7. More About Our Products
• 8. How to Care for Your Plated Jewelry?
• 9. How to Prevent Your Resin from Yellowing?

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Privacy Policy

• 1. Privacy Policy

Our Service

• 1. Repacking Processing Services

About Detail Page

• 1. The explanation of Available Sizes
• 2. The explanation of Color Card
• 3. The explanation of Choose Color

Duty & VAT

• 1. Duty & VAT
• 2. Swiss Tax Rate Policy
• 3. Revisions to the U.S. T86 Policy